{"id":10496,"date":"2013-07-25T12:11:38","date_gmt":"2013-07-25T16:11:38","guid":{"rendered":"http:\/\/canadianbudgetbinder.com\/?p=10496"},"modified":"2025-02-18T07:47:15","modified_gmt":"2025-02-18T07:47:15","slug":"cash-in-with-excellent-customer-service-my-way","status":"publish","type":"post","link":"https:\/\/digitalskyweb.co\/canadianbudgetbinder.com\/2013\/07\/25\/cash-in-with-excellent-customer-service-my-way\/","title":{"rendered":"Cash in with excellent customer service my way"},"content":{"rendered":"

By: Katrina<\/p>\n

Customer Service How Can I Help You?<\/span><\/h2>\n

After working in various retail stores for a few years now, I can say I have seen some excellent customer service and many satisfied customers, but as with everything else, where there’s good there’s bad. Ideally we would all like to walk out of a store having found exactly what we needed, when we need it and at a price that we believe reasonable but we all know this doesn’t always happen.<\/p>\n

Define customer service<\/span><\/h3>\n

What does good customer service mean to you?<\/strong><\/p>\n

To me excellent customer service means I am leaving a store completely satisfied with my shopping experience and any problems are resolved quickly and in an appropriate manner. There is a difference between good customer service skills vs. excellent customer service skills where excellent means the cashier or shop floor clerk takes you through the help process from step 1 listening to your concern to paying for the product. Choosing positive point of sale solutions will give the customer an overall ease of shopping experience.<\/p>\n

Good customer service might show you where the product is and bad customer service might not help you at all, or point you in the general direction of what you are looking for or need help with.<\/p>\n

Shopping experience<\/span><\/h3>\n

A reasonable cost of a product, convenience and accessibility of the product, and knowledgeable helpful staff are all elements that are important to me to have the best shopping experience available.<\/p>\n

I have seen too many situations where customers lose their temper or take out their everyday frustrations on employees who are doing the best they can to serve demanding customers. Even a first time cashier has to learn quickly to grow a thick skin when it comes to keep his\/her cool with customers.<\/p>\n

I know you can\u2019t please everyone and I’m sure we’ve all experienced chatty employees who would rather talk away than help a waiting customer. How to create a more positive shopping experience for yourself?<\/strong> First off, remember that the individual you are speaking with is only a representative of the particular company in which you are shopping in and most of the time has no buying power or impact on what product the store chooses to carry. Understand that stores have policies in which the employees are trained and expected to follow, these can range from health and safety to point of sale policies.<\/p>\n

Employees cannot break these policies without the possibility of losing their job. If you do not like a particular stores\u2019 policies, instead of ruining someone’s day with mean and hurtful words choose to shop somewhere else and avoid these situations all together. It\u2019s their job, would you it like if someone barged into your workspace and disrespected you for reasons that are beyond your control? Not likely.<\/p>\n

Ask questions or even ask to see a copy of the store\u2019s policy. This information should be readily available for inquiring customers. If you are unable to resolve your concerns, politely ask to speak to a manager or someone else who may be more qualified to deal with your concerns<\/p>\n

Be an informed consumer and speak up<\/span><\/h3>\n

Know your rights as a customer and understand that some of these rights vary from store to store. This includes the Scanning Code of Practice, stores have the option of whether they follow these guidelines. Knowing this kind of information and other store policies<\/strong> beforehand can prevent some of our frustrations as a customer in-store.<\/p>\n

Remember though that having rights as a customer does not give you the right to disrespect an employee who is following company policies that they are trained to follow. I also agree that this goes both ways but any organization that hires for a customer service role should hire someone with the appropriate customer service skills which can vary from company to company.<\/p>\n

Customer service job description<\/span><\/h3>\n

When an organization posts a job for a customer service role you can be sure that they are looking for someone with a bit of spunk and a smile. Every organization will search for the top candidate but there may be some skills that are ‘must haves’ when working with the public.<\/p>\n